Text messaging terms and conditions
Effective date: 09-15-2026Crosshope by Restaura (“Crosshope,” “we,” “us”) offers text messaging for appointment reminders and care follow-up. These terms explain how the program works.
What we send. When you opt in, we send appointment reminders, scheduling messages, and follow-up messages from our staff. Message frequency varies based on your appointment schedule.
Cost. Message and data rates may apply based on your mobile carrier plan.
How you opt in. You opt in by checking the consent box on one of our website forms or by signing the text messaging consent in our intake paperwork. Consent to receive texts is never a condition of receiving treatment or any other service from Crosshope.
How you opt out. Reply STOP to any message and you’ll receive one final confirmation that you’ve been unsubscribed. You can also opt out by calling (870) 359-8287 or telling any staff member.
Help. Reply HELP to any message or call (870) 359-8287.
Privacy. Standard text messages are not encrypted. Anyone with access to your phone can see messages we send, and receiving messages from a treatment provider may reveal that you receive services here. We limit message content to appointment and contact information. We do not include diagnosis, medication, or treatment details in text messages. We do not sell your mobile number, and text messaging consent and phone numbers are never shared with third parties for marketing. Our privacy policy is at https://crosshopetreatment.com/privacy-policy/ and our Notice of Privacy Practices explains how we protect health information.
Carriers. The program works on major US carriers. Carriers are not liable for delayed or undelivered messages.
Changes. We may update these terms. The current version always lives on this page.
Who we are. Crosshope by Restaura is operated by RestAura Arkansas LLC. 1301 Ridgway Road, Unit 1C, Pine Bluff, AR 71603. (870) 359-8287.
